Note: This post also appeared April 4, 2014 in Xconomy. I was finally getting to my giant pile of reading this week when I saw an article in Health Care Information Week that included the following sentence: As consumer satisfaction begins to have a bigger impact on the bottom line, more hospitals are hiring a […]
Building a Mickey Mouse Organization
All Hospitals Need to Know They Learned In Kindergarten
On October 20, 2010 HealthGrades released their Thirteenth Annual Hospital Quality in America study, which analyzed mortality and complication rates at all of the nation’s 5000 non-federal hospitals using 40 million hospitalization records obtained from CMS. The study found that patients treated at hospitals rated as “5-star” by HealthGrades had a 72% lower risk of […]