All eyes are on the hullaballoo created by the challenges at Healthcare.gov and several of the states’ public insurance exchanges. Yet all the while, like in a magic show, attention has been diverted from the real action going on elsewhere. Quietly and in a relatively drama-free way, the private health insurance exchanges are busily taking […]
Healthcare: Where the Customer is Occasionally Present
On Tuesday of this week I hosted the 2nd Annual Consumer Health & Wellness Innovation Summit. We were fortunate enough to have an incredibly strong and diverse array of speakers and nearly 200 participants. It was funny, but a colleague asked me why I was the one hosting a consumer-focused conference when historically I have […]